Shipping Policy

Last Updated: October 7, 2026

At Vitala, we want your order to arrive safely and smoothly. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Please note that delivery estimates are not guaranteed and may be affected by carriers, customs, weather, holidays, or other circumstances beyond our control.

Shipping Costs

Available shipping options and applicable shipping costs are displayed at checkout before you complete your purchase.

From time to time, Vitala may offer free shipping promotions subject to the terms of the promotion.

Tracking

When tracking is available, you can follow your order using the tracking information provided in your shipping confirmation email.

Please allow 24–72 hours for tracking information to become active after your order has shipped.

International Orders & Customs

For orders shipped internationally, customs duties, taxes, or other import charges may apply depending on the destination country.

Unless otherwise stated at checkout, any applicable customs duties, taxes, or import fees are the customer's responsibility.

Vitala is not responsible for delays caused by customs or local authorities.

Delayed or Lost Orders

If your order appears to be significantly delayed or has not arrived within the expected delivery window, please contact us at: vitalastorecomercial@gmail.com

We will do our best to assist you and work with the shipping carrier when necessary.

Incorrect Shipping Information

Please make sure your shipping information is accurate before completing your purchase.

If you provide an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.

Contact

If you have any questions about shipping or your order, please contact us at: vitalastorecomercial@gmail.com